Refund & cancellation Policy

General Terms & Conditions

A Force Majeure event to which this clause applies does occur, we agree to notify you as soon as practicable. If the Force Majeure event continues for more than 14 calendar days, either party shall have the right to cancel the agreement. Where services have been paid for in advance but have not been rendered, you will be entitled to a full refund from the date of cancellation for all such services.

Miscellaneous

As a consumer, you have the right to cancel a contract for the provision of goods or services at any time before 14 calendar days have passed from the day after the contract was made. A refund will not be given for cancellation requests after 14 calendar days from the date of purchase. Any such cancellations must be provided to us in writing. If we have already started fulfilling our side of the contract before you exercise your right to cancel, the right to cancel is lost.

Conditions of our  services

Cetbix reserves the right to cancel a service with immediate effect should we believe there is a palpable risk to our reputation and/or business.

Price of goods and services

We reserve the right to update the prices on the Website and to update, amend, or withdraw the products and services that we offer without prior notice or explanation. Every effort is made to ensure that all prices are correct; however, in the event of a serious error, any transaction shall be voided by us, entitling you to a full refund.

Continuous payment authority

Renewable services - fees due will be processed on the card originally used to purchase the service or bank transaction (or an alternative, if supplied) on the date of expiry. Notice will always be given in advance of the expiry date of our intention to take payment, and you will have the right to cancel the service.

Billing and Payment Terms

The customer will be billed yearly in advance of the provision of the Services, and payment of such fees will be due within thirty (30) days of the date of each CETBIX LTD invoice. All payments will be made in EUR or GB. Late payments hereunder will accrue interest at a rate of 30 EUR. If in its judgment CETBIX LTD determines that Customer is not creditworthy or is otherwise not financially secure, CETBIX LTD may, upon written notice to Customer, modify the payment terms to require full payment before the provision of Services or other assurances to secure Customers payment obligations hereunder.

Refund policy - Anti-Money Laundering

In the event that you make a purchase but change your mind within 14 days, we will refund all monies paid to us. A refund will not be given for cancellation requests after 14 calendar days from the date of purchase.

No refund shall be given for the cancellation of a service, resulting from a failure to comply with Anti-Money Laundering procedures.

Subscription Period

• We have both 12, 24 and 36 months subscription contracts. In the event that you make a purchase but change your mind within 14 days, we will refund all monies paid to us.
• Either party (the Customer or us) is free to cancel service by giving a full calendar months’ notice in writing before the end of the subscription period. Let's say, you have subscribed to our 12 Months contract in January, then you should notify us in writing in December.
• Subscriptions are automatically renewed without notification if the customers refuse to cancel prior to the subscription renewal.

Refund policy - Software products

In the event you make a purchase of an additional product such as, downloaded software or buy one of our software products but change your mind – provided we have not already sent out the product or you have not downloaded the software, you will be entitled to a refund of all monies paid to us, provided the notice to cancel is given within 14 calendar days of the purchase date. A refund will not be given for cancellation requests if the software has been sent out or downloaded.