General Data Protection Regulation (EU GDPR)

As a data processor, Cetbix is committed to maintaining the confidentiality, integrity and the privacy of the data entrusted to us. We have a documented Information Security Program describing how technical and administrative security controls are implemented to protect data and the physical locations in which it is hosted. Data is kept in European co-location facilities maintain ISO 27001 certifications. Access controls mechanisms are established for physical and logical access to the facilities and the infrastructure hosting the services.

All physical and logical access is logged and analyzed for inappropriate access. Physical security controls for the facilities hosting the services include 24x7 on-site security, local and remote security and environmental monitoring, and redundant power and environmental controls. We have built a state of the art automation tools, designed to ensure system integrity at the application level.

A highly trained team of security professionals is responsible for documenting and deploying security controls. A separate team is responsible for performing Continuous Monitoring to ensure that these controls remain effective and in-place. The infrastructure hosting the SaaS services is actively monitored with agents collecting hundreds of metrics specific to hardware, networking, and the OS. These metrics are compared against well-established baselines. Alerts are automatically generated when thresholds are crossed and escalation schemes are systematically enforced so that potential issues are addressed in a timely manner. Operations personnel are available 24 hours a day, 7 days a week to respond to any infrastructure issues.

DATA PROCESSING AGREEMENTS / MODEL CLAUSES (SCCs)

Cetbix enters into GDPR data processing agreements, which incorporate the 1995 EU Data Protection Directive’s Standard Contractual Clauses(also known as Model Clauses), with customers.